Shipping and return policies for Cityman Productions
- Shipping Info
Cityman Productions is not responsible for damages incurred during delivery, lost items or delays caused by the actions of the shipping company. I pack your order very carefully as if I'm packing my own order. All the orders (except the US vinyl orders) are processed and packed in Finland.
All orders will be confirmed by an email stating the product(s) ordered, the price of the product(s) and the shipping costs.
I reserve the right to change prices and shipping costs. The shipping prices may change if the shipping rates become more expensive or cheaper.
The vinyl shipping costs may change in the following situations: 1) the shipping rates become more expensive or cheaper or 2) a certain vinyl run is sold out in the United States or Finland. The shipping costs has to be changed to keep the remaining vinyl copies available for each country.
All the US vinyl orders are shipped and packed in the warehouse in the United States on several business days via USPS.
I ship every second Monday because I'm using the DHL Globalmail service. The main reason for using this service is to keep the international shipping rates as low as possible.
Basically I have to ship all the orders in big boxes to Germany first where Deutsche Post processes the individual orders. After this Deutsche Post ships the orders all around the world.
US VINYL ORDERS
All the US vinyl orders are shipped from the warehouse in the United States on several business days via USPS.
In case you buy a record and another product like cassette, CD, MiniDisc etc., the items are shipped from two locations: 1) the vinyl orders are shipped from the US warehouse and 2) all the other items from Finland. This will affect on the shipping price at checkout but it's still cheaper than shipping all the products from Finland because the vinyls are packed separately to avoid any damage to the product(s).
AUSTRALIA & NEW ZEALAND
All the orders to Australia and New Zealand are processed in 1-3 business days. These orders are shipped via the Finnish national post because DHL's deal with these countries expired in 2023.
All the Finnish orders are shipped via Posti. These orders are shipped in 1-3 business days.
- Return Policy
I can refund your order only if it's not shipped out.
In case you receive an order with a problem or technical issue, you should email me as soon as possible at cityman900 (at) outlook.com. Please describe the problem and include a proof of the issue (picture(s) and/or video).
Please note that I won't replace vinyl outer sleeves with minor damage unless you pay for the shipping cost from Finland.
Please contact me as soon as possible if you want to cancel your order at cityman900 (at) outlook.com
I can cancel your order only if it's not shipped out. You'll receive a shipping confirmation when your order is shipped. Unfortunately I can't cancel your order if it's already shipped.
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